Privacy Policy

Last updated: May 2026

1. Introduction

At Scentora ("we", "us", or "our"), we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website, scentorabd.com, and purchase our luxury fragrances.

2. Information We Collect

To provide you with our exquisite collection and services, we collect the following types of information:

  • Personal Identification: Name, email address, phone number, and shipping/billing addresses provided during checkout or registration.
  • Transaction Data: Details about payments to and from you and other details of products you have purchased from us. (Note: We do not store credit card numbers; these are handled by our secure payment partners).
  • Technical Data: IP address, browser type and version, time zone setting, and location for security and analytics purposes.
  • Marketing Data: Your preferences in receiving marketing from us and your communication preferences.

3. How We Use Your Data

We use your personal data only when the law allows us to. Most commonly, we use it for:

  • Processing and delivering your orders.
  • Managing your relationship with us (e.g., notifying you about changes to our terms or privacy policy).
  • Enabling you to participate in a prize draw, competition, or complete a survey.
  • Improving our website, products, and customer service through analytics.

4. Data Sharing & Third Parties

We do not sell your personal data. We may share your data with trusted third parties to facilitate our services:

  • Payment Gateways: Such as SSLCommerz and bKash to process your payments securely.
  • Delivery Partners: Courier services to ensure your fragrances arrive safely at your doorstep.
  • Service Providers: IT and administration services who support our business operations.

5. Cookies

Our website uses essential cookies to manage your shopping cart and session. You can set your browser to refuse all or some browser cookies, but this may affect the functionality of our website (e.g., the ability to add items to your cart).

6. Data Security

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorized way. We limit access to your personal data to those employees and partners who have a business need to know.

7. Your Legal Rights

Under certain circumstances, you have rights under data protection laws in relation to your personal data, including the right to request access, correction, erasure, or restriction of your personal data.

8. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact our support team:

Email: support@scentorabd.com
Address: Dhaka, Bangladesh